How can we help?
Here you'll find answers to our customers' most common questions. Can't find what you're looking for? You're always welcome to get in touch.
✨ Results
When will I see results?
Hair grows slowly, so changes usually show after 8–12 weeks. Use the serum every evening for at least 90 days to give it a fair chance.
What can I expect?
Many first notice that the scalp feels fresher and that there's less hair in the brush. After about 12 weeks, hair looks visibly thicker and fuller at the roots. Results vary from person to person.
Is Root Density Serum a medicine?
No, it's a cosmetic product for visibly thicker, fuller hair. For heavy or sudden hair loss, you should consult a doctor.
🌙 How to use
How do I use the serum?
Part your hair where it feels thinnest, spray the serum directly onto a dry or towel-dried scalp and massage in for about one minute. No rinsing.
Does it work on coloured or permed hair?
Yes. The serum is applied to the scalp, is oil-free and doesn't affect hair colour.
Is it suitable for men?
Yes, the serum suits anyone who wants thicker, fuller-looking hair.
How long does one bottle last?
An 80 ml bottle lasts about one month with daily use. The 90-day treatment gives you three bottles at a lower price per bottle.
🧪 Ingredients & safety
What does the serum contain?
Five active complexes: Redensyl™, Capixyl™, Procapil™, AnaGain™ and Baicapil™. The full ingredient list (INCI) is on the packaging.
I have a sensitive scalp. Will it work for me?
Test it first on a small area behind your ear and wait 24 hours. Stop using the serum if you experience itching or redness.
Can I use it during pregnancy or breastfeeding?
Consult your midwife or doctor before starting any new scalp products during pregnancy or breastfeeding.
🚚 Orders & shipping
How much is shipping?
Shipping is free to Sweden, Norway, Denmark and Finland. All orders are shipped with tracking.
How long is delivery?
Delivery time is shown at checkout. You'll receive a tracking link by email once your order has shipped.
How can I pay?
By card, Klarna, Apple Pay and Google Pay. With Klarna you can split the payment into three interest-free instalments.
How does the subscription work?
You get a new bottle every month with 15% off and free shipping. You can pause, reschedule or cancel anytime under “My account”. There's no commitment.
🛡️ Guarantee & returns
How does the guarantee work?
If you have used the serum every evening for at least 30 days without seeing any visible results, you can contact us within 60 days of delivery and return the product. The guarantee applies to your first purchase. Read the full terms.
Do I have a right of withdrawal?
Yes, you have a 14-day right of withdrawal on unopened products with an unbroken seal, by law.
My item arrived damaged. What should I do?
Contact us within 14 days with a photo and your order number, and we'll send a replacement or refund you at no cost.