Refund policy

We want you to feel confident shopping with Velonorá. Here are our rules for withdrawal, returns and refunds.

14-day right of withdrawal

You have a 14-day right of withdrawal under EU distance selling rules, counted from the day you receive the item. The right of withdrawal applies to unopened products with an unbroken seal. For hygiene reasons it does not apply to products whose seal has been broken.

To withdraw from your purchase, email velonorabeauty@gmail.com with your order number before the withdrawal period ends. You can use the EU model withdrawal form or write your own message. Then send the item back within 14 days of notifying us.

You pay the return shipping. Send the parcel with tracking and pack the item well.

Return address

Velonorá Asad
Brödkorgsvägen 12
724 76 Västerås
Sweden

Please contact us before sending a return so that we can match the parcel to your order.

Refunds

We refund the full amount for the item, including any original shipping cost, no later than 14 days after you notified us of your withdrawal. We may withhold the refund until we have received the item or you have shown that it has been sent. The money is refunded to the payment method you used, for example card or Klarna.

Damaged or wrong item

Please check your order when you receive it. If the item is damaged, faulty or not what you ordered, contact us as soon as possible, preferably within 14 days, with a photo and your order number. We will send a new item or refund you at no cost to you.

Complaints

You always have the right to complain about a faulty item for 3 years. The complaint must be made within a reasonable time after you discovered the fault. Notifying us within 2 months is always considered a reasonable time.

60-day money-back guarantee

In addition to your statutory rights, we offer a voluntary results guarantee on your first purchase. If you have used the serum every evening for at least 30 days and see no visible results, you can contact us within 60 days of delivery, return the product (even if opened) and get your money back. Read all terms on the guarantee page.

Subscription

The subscription has no commitment and can be paused, rescheduled or cancelled at any time under “My account”.

Questions

Email velonorabeauty@gmail.com and we will reply within 24 hours on weekdays.