Terms of service

Last updated: 9 October 2026

1. About us

The Velonorá online store is run by Velonorá Asad, a sole proprietorship in Sweden, with the address Brödkorgsvägen 12, 724 76 Västerås, Sweden. Our company registration number and other company details are on the Contact page. You can reach us at velonorabeauty@gmail.com.

These terms apply when you shop as a consumer in our online store. We deliver to Sweden, Norway, Denmark and Finland. You must be at least 18 years old, or have a guardian's consent, to shop with us.

2. The product

Root Density Serum is a cosmetic product and not a medicine. It is not intended to diagnose, treat or cure any disease. Results vary from person to person. Read the instructions and the ingredient list before use, and always test the product on a small area of skin first. If you have heavy or sudden hair loss, you should consult a doctor.

3. Orders and contract

The contract between you and us is formed when you have received an order confirmation by email. Check that the details in the confirmation are correct and contact us immediately if anything is wrong.

We have the right to cancel an order in the event of an obviously incorrect price, suspected fraud or if the product cannot be delivered. If you have already paid, you will then receive a full refund.

4. Prices and payment

All prices include VAT and are shown in the currency displayed in the store. Shipping is free. The price you see at checkout is the total price. Should customs duties or import fees nevertheless be charged when the parcel is delivered, we will reimburse the cost. Contact us with a receipt for the fee.

You can pay by card, Apple Pay, Google Pay and Klarna. Card payments are processed with encryption by Shopify Payments, and we never see your card details. If you pay with Klarna, Klarna's terms also apply.

5. Delivery

The estimated delivery time is shown at checkout, and all parcels are sent with tracking. If the delivery is delayed, we will let you know. If you have not received your item within 30 days of purchase, you have the right to cancel the purchase and get your money back.

Responsibility for the item passes to you once you have received it. Check the parcel when you receive it.

6. Subscription

If you choose a subscription, a new bottle is sent every month at the subscription price, and payment is charged automatically to the card you provided. The subscription has no commitment. You can pause, reschedule or cancel it at any time under “My account”. Make the change before the next charge and it will apply from the next delivery. If the subscription price changes, we will notify you at least 30 days in advance.

7. Withdrawal, returns and complaints

You have a 14-day right of withdrawal on unopened products and a 3-year right to complain about faulty items. How to withdraw from a purchase, send a return and get your money back is described in our refund policy.

8. 60-day money-back guarantee

In addition to your statutory rights, we offer a voluntary results guarantee on your first purchase. The guarantee does not affect your statutory rights. All terms are on the Guarantee page.

9. Personal data

We process your personal data in accordance with the General Data Protection Regulation (GDPR). Read more in our privacy policy.

10. Intellectual property

All content on the website, such as texts, images, illustrations, logo and design, belongs to Velonorá or our licensors. The content may not be copied or used commercially without our written permission.

11. Limitation of liability

We are not liable for indirect damage or loss, except where the damage was caused by our negligence or where otherwise required by mandatory consumer law. We are not liable for damage resulting from the product being used contrary to the instructions.

12. Force majeure

We are not liable for delays or failed deliveries caused by circumstances beyond our control, such as strikes, natural disasters, war, pandemics, decisions by authorities or disruptions at carriers. We will notify you as soon as possible if anything like this affects your order.

13. Changes to the terms

We may update these terms. Your purchase is always governed by the terms that were on the website when you placed your order.

14. Disputes and applicable law

If you are not satisfied, please contact us first and we will try to find a solution. If we cannot agree and you live in Sweden, you can turn to the National Board for Consumer Disputes (ARN), arn.se. If you live in another EU country or in Norway, you can get help from the European Consumer Centre (ECC) in your country.

Swedish law applies to the purchase. You always keep the protection given to you by the mandatory consumer laws of your home country.